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Terms & Conditions

These terms and shipping conditions are valid starting from May 17th 2019.

Online store

Rockseri Oy / R-Collection
Kasarminkatu 8
87100 Kajaani

+358 8 633 2440
info@r-collection.com
www.r-collection.com
2497397-4

This website is operated by Rockseri Oy. Throughout the site, the terms "we", "us" and "our" refer to Rockseri Oy. To purchase products from our website, you must be of full age. We reserve the right to change the prices and shipping costs as well as to cancel orders and refund your money due to pricing errors (or any other reasons).

Ordering

You can purchase products from our store by adding them to the shopping cart and paying for the shopping cart's contents by using the selected payment method. All of your customer information is treated confidentially according to our Privacy Policy (www.r-collection.com/privacy). Unless you state otherwise, the contact information you indicate while placing your order will be used for delivering the order or clarifying any doubts that may occur. By placing an order in the store, you acknowledge that you read and accepted the terms and shipping conditions valid at the moment of placing the order.

Paying and payment methods

Klarna

Klarna Checkout acts as our store's primary payment service. If offers you the following payment options: invoice, instalment plan, card and online bank payments.

By providing your personal details at checkout, you accept Klarna AB's (Klarna AB, Sveavägen 46, 111 34 Stockholm) terms and conditions. By clicking "Place Order", you accept the shipping conditions of our online store. If you have payment-related questions, please contact Klarna customer service, 08-120 120 10 (Mon-Fri 8:00 - 20:00 GMT+2).

PayPal

PayPal acts as our store's secondary payment service. It offers you the following payment options: invoice, instalment plan, card and online bank payments.

By providing your personal details at checkout and proceeding to payment, you accept PayPal's (PayPal Inc) Terms and Conditions and Privacy Policy.

After paying for the order, make sure to return to our online store, so that we can confirm your order. Otherwise, our online store won't record the sale and the shipping will be delayed.

Currency

All payments are made in euro. You can browse the store in other currencies, but the price displayed then is not final. You will see the final euro price in your shopping cart before paying for the order.

VAT

Our shop automatically includes or excludes Finnish VAT of 24% from the prices according to the destination country. You can change the destination country on My Account and Checkout pages before placing an order.

Order and payment confirmation

Immediately after receiving your order, we'll send you an order confirmation to your email with information about the order. Make sure to check its contents and keep it in case you need to contact our customer service. When contacting our customer service, always have your potential customer number and order number at hand. Upon receiving your order, make sure that the parcel contents match the products listed in the order confirmation.

Here's our customer service's contact information:

Rockseri Oy / R-Collection
Kasarminkatu 8
87100 Kajaani

+358 8 633 2440
info@r-collection.com
www.r-collection.com
2497397-4

Shipping

Currently, we ship to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland and United Kingdom.

In case you'd like your order to be shipped to another country, please contact us at info@r-collection.com.

Shipments are carried out by Posti and GLS.

Shipping costs contain both postage and packaging costs. The shipping costs displayed in the shopping cart are an estimate based on the primary shipping method. To see the exact shipping costs for your order, select the desired shipping and payment method at checkout. The available shipping methods depend on the shopping cart's contents (size and total weight) as well as shipping destination. You are welcome to select the shipping method that suits your needs best.

Delivery times

Delivery times depend on the order and the selected shipping method. The most common delivery times in Finland are 2-7 days and to destinations outside Finland are 7-15 days. Exceptions may occur if the shopping cart contains out-of-stock products. We will inform on our website about exceptions to the regular delivery times. We will also let you know about potential delays immediately after you've placed your order.

We may deliver your order in more than 1 shipment.

We do not take responsibility for delays or indirect losses caused by the delay that occurred on grounds of force majeure, acts of God, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction, nor do we take any responsibility for indirect losses caused by the delay.

Cancellations

Cancellation by us

We reserve the right to cancel the order and delivery in case:

  • We have insufficient stock to deliver the goods you have ordered
  • We do not deliver in your area
  • One or more of the goods you ordered was listed with an incorrect price due to a pricing error by us or error in pricing information received by us from our suppliers.

If we cancel your order we will notify you by email and will refund you as soon as possible but in any event within 14 days of your order. We won't be obliged to offer any additional compensation for consequential loss or disappointment suffered.

Cancellation by you

To cancel your order please email us at info@r-collection.com

If we've already dispatched your order, you must make a return.

Exchanges and returns

We want you to be happy with our products and services. So, you can return any of the ordered products within 14 days without giving any reason (note that you cannot return products which have been produced or altered according to the your wishes). The period of 14 days starts from the day you received the last shipment. To comply with the deadline for return, simply inform us about your desire to return the product before the end of the 14-day period, for example by sending us a letter or email to the following address:

Rockseri Oy / R-Collection
Kasarminkatu 8
87100 Kajaani

+358 8 633 2440
info@r-collection.com
www.r-collection.com
2497397-4

You must return the products within 14 days after you've informed us about your decision. You need to return the product unused, in its original packaging and in a resalable condition. You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the product. You can also use our printable return form, but its use is not mandatory.

Once the item has been received and checked, your refund will be processed. Your refund will include any shipping charges you paid when you made your purchase. However, we will charge you delivery costs if you specifically requested non-standard delivery (such as express delivery).

Please note we will not be responsible for items lost in transit during return, even if the service is provided by our courier service. We recommend that an insured service is used to ensure safe arrival of the return.

Refunds are processed by the original payment method. If the card that was used for paying for the order has expired, we will offer you a bank transfer as an alternative. You will be refunded not later than 14 days after you have informed us about your decision to return the product. If we don't receive the product or evidence that you've returned it within 14 days, we may delay the refund.

International exchanges and returns

All international returns must be clearly marked on the outside as "Returned Goods" to avoid import duty. Any import duty that is incurred will be deducted from the refund.

We will not be responsible for any refund of shipping costs incurred by you while shipping the return. However, we will handle the shipping costs if we've delivered a wrong or faulty product to you.

International Exchanges & Returns

Domestic exchanges and returns

We provide free shipping of return packages to customers residing in Finland.

We also charge €5.50 for processing domestic returns. You are exempt from the processing fee in the following cases:

  • the product is faulty
  • we sent you the wrong product
  • you return the product to one of R-Collection's physical stores
  • the order is returned only partially and the total sum exceeds 150 euros

Domestic Exchanges & Returns

Unclaimed packages

Not claiming a package is not the same as canceling or returning an order. Packages that haven't been claimed and for which no notice of cancelation has been provided are still subject to shipping costs.

We will attempt to deliver your order to the delivery address stated on your order form. If we cannot deliver your order because of an incorrect address or because you fail to contact the courier company or collect the goods from the collection point, we will refund the price of the products reduced by the delivery costs incurred by us in sending out the goods and any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order after it has been returned to us for reasons outside of our control, there may be a charge. If you ask us to redirect your order to another address after it has already been dispatched, there will be a redirect charge.

In the event of a problem

If a product has been lost or damaged in transportation, or doesn't match your order, notify us within 14 days by writing to us at info@r-collection.com or calling at +358 8 633 2440.

If the package has been clearly damaged during transportation, file a complaint immediately to the logistics company whose shipping method you selected.

Jurisdiction and settlement of disputes

These Terms and Conditions will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Kajaani District Court, Finland.

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