You can return and exchange the products that your ordered at our online store in 3 simple steps.
1. Let us know in writing about your decision within 14 days after you received your order at:
Rockseri Oy / R-Collection
2. Send us the products back within 14 days after you informed us about your decision.
The products must be unused, in original packaging and in resellable condition.Always remember to fill in the Exchange and Return Form and keep the return receipt until your return has been taken care of.
3. Receive the refund within 14 days after you informed us about your decision.
We offer a free return. The shipping fee will be refunded if all items included in the order are returned.
To return products to us, use one of the following options:
The return is made by using customer delivery code, so you don't need to pay any shipping costs.
Matkahuolto Parcel Services
Rockseri Oy / Kajaanin matkahuolto
Return code is the same as tracking code. Please save label from original parcel.
If you have picked up your order from one of SmartPOST parcel terminals, you can use any of SmartPOST parcel terminals to return your products. In this way, you won't need to pay any shipping costs. To make a return via a SmartPOST parcel terminal:
Note that to make a return via a SmartPOST terminal, you will need the original pick-up code. The code remains valid for 14 days after you've collected your parcel.
You can also make a return at any of our physical stores:
Yes, if you want to exchange a product, you need to return the product and make a new order.
We will make a refund by Klarna or PayPal (depending on which payment method you used to pay for the order). Optionally, you can also exchange a product for a gift card. The gift card will be sent to your email after we've received the returned products. The gift card is valid for one year.
No, you cannot return products with your own print or embroidery.
For detailed information on returns and exchanges, see our Terms & Conditions or contact our customer service (Mon-Fri 9 a.m.-5 p.m.) at 040 832 1156 / 08 633 2440, firstname.lastname@example.org.