How do I make a return/exchange?

You can return and exchange the products that you ordered at our online store in 2 simple steps.

1. Send us the products back within 14 days after you received them. The products must be unused, in original packaging and in resellable condition. Always remember to fill in the Exchange and Return Form and keep the return receipt until your return has been taken care of.

2. Receive the refund within 14 days.

How much does it cost to make a return/exchange?

We will charge a 5,00 e return fee for returning an order. The fee will be deducted per order upon handling the return. Returning an order to one of our R-Collection stores is free of charge. In case you received a wrong or faulty product, please contact our customer service. In that case you won't be charged for the return.

How do I ship the products to you?

To return products to us, use one of the following options:

Posti, Matkahuolto or PostNord

The return is made by using customer delivery code, so you don't need to pay any shipping costs.

We will include the return label with your order according to the delivery method you used. Attach it to the parcel when you return the parcel into any of the delivery company's service desks or parcel locker points. Make sure the barcode is easy to read on a flat surface. You can return the shipment to any pick-up point or parcel locker. On the display of the parcel locker, first select "Send" and follow the instructions.

If you did not receive the return label, you can contact us or print the return label for Posti at posti.fi/en/private/parcels-and-tracking/return-a-parcel or for Matkahuolto at matkahuolto.fi/packages/return-parcel. Use return service code 688292 for Posti or 9510936 for Matkahuolto. Return the parcel into any of the company's parcel locker points.

If it is not possible to use the company's internet services, then please use

• Posti office service desk, use return contract number 688292 and address Rockseri Oy / Kasarminkatu 8, 87100 Kajaani

• Matkahuolto post office service desk, use return service code "Asiakaspalautus 9510936" and address Rockseri Oy / Kajaanin Matkahuolto, Kasarminkatu 8, 87100 Kajaani.

For PostNord, you can find the instructions from postnord.fi/en/receive/returns2

R-Collection's stores

You can also make a return at any of our stores:

• Helsinki Fredrikinkatu 34
• Kajaani, Kasarminkatu 8

Do I need to place a new order if I want to exchange a product?

Yes, if you want to exchange a product, you need to return the product and place a new order.

How will I get my money back?

We will make a refund by Klarna or PayPal (depending on which payment method you used to pay for the order). Optionally, you can also exchange a product for a gift card. The gift card will be sent to your email after we've received the returned products. The gift card is valid for one year.

Can I return customized products?

No, you cannot return products that are customized specifically for you (print or embroidery).

My question hasn't been answered.

For detailed information on returns and exchanges, see our Terms & Conditions or contact our customer service (Mon-Fri 9 a.m. - 4 p.m. EET) at +358 8 633 2440, customerservice@r-collection.com.